5 November 2003
"When your Customers Return" or "Cuando sus clientes vuelven " is published in ManagerOnline.

11 October 2003
Ed leaves on a three month assignment in Singapore, Malaysia, Viet Nam, and China to assist a multi-national corporation with business development in those countries.

2-10 October 2003
Ed was asked to make a return appearance at The International Relocation Association's (TIRA) annual meeting, this year in Vienna, Austria, to present several guest lectures and to facilitate the meeting

2 October 2003
"A Question of Quality" or "Una cuestión de calidad" is published in ManagerOnline.

3 September 2003
"Thoughts from India" or "Reflexiones desde la India " is published in ManagerOnline.

6 August 2003
"Creativity Creates Profit" or "La creatividad genera ganancias " is published in ManagerOnline.

2 July 2003
"The Power of Your Employees" or "El poder de sus empleados" is published in ManagerOnline.

4 June 2003
"A conversation between San Francisco and Buenos Aries" or "Una conversación entre San Francisco y Buenos Aires" is published in ManagerOnline.

7 May 2003
"What Counts?" or ¿Qué es lo que cuenta? is published in ManagerOnline.

28 April 2003
Society of Consumer Affairs Professional's (SOCAP) Symposium in Philadelphia, PA. Ed presented a seminar entitled "Are You Serving All your Customers? No Hablamos Español."

2 April 2003
"Growing your Customer Service Strategy" or Haciendo crecer su Estrategia de Servicio al Cliente is published in ManagerOnline.

Ed was invited to teach for an evening at San Jose State University, San Jose, California. He presented "Hiring Across Borders" to the students in the SJSU "Developing Service & Support Leaders" course.