Customer Support, Service and Repair The basics of any Customer Care program starts with processes and procedures to listen to customers and to handle customer and product problems effectively and efficiently. Specifically, this includes detailed plans for: Pre-Sale Support Order Entry Systems Fulfillment Post-Sale Technical Support Product Support Return Material Authorization Product Repair Warranty Programs Web Support (for any of the above ) © Copyright Rocair Corporation. All rights reserved. In This Section Services Overview Customer Support and Service Customer Relationship Management International Expansion Performance Management Contact Center Benchmarking How to Engage with Rocair More Information Don't blindfold yourself to your customers. Learn how to make your customer care program highly successful with the Four Principles of structuring an effective customer care program.