|
Press Release
Rocair Corporation Becomes Newest Benchmark Solution Provider
Luminaries team up to enhance global customer-care standards
Santa Maria and Redwood City, California. 7 December 2001. BenchmarkPortal Inc., the Data-Mart of Best Practices and custodian of the "Purdue Benchmark Database" and Rocair Corporation, a global Customer Care consultancy, announced today an agreement to join forces in the quest to establish and standardize high quality, best of breed customer service practices for a worldwide clientele.
BenchmarkPortal offers the world's largest, most international, and useful database of contact center and performance metrics. With the critical and insightful information that the company provides, call & contact center professionals can easily assess the quality of incumbent operations and make more informed management decisions regarding growth, improvement and expansion.
As a member of its Benchmark Solution Provider Program (BSP), Rocair Corporation will immediately implement the company's methodology and add its suite of data tools and reports to Rocair's existing consulting philosophy and service portfolio. The BSP program, designed to enhance current provider solutions with Benchmark's systematic process and specific ROI data, will further strengthen Rocair's founder and President Ed Romson's value proposition directed at improving customer satisfaction and client retention through quality customer care programs. In addition, Rocair will help BenchmarkPortal gain entry into new geographic territories that make up Rocair's international business model.
"We are thrilled to have Ed Romson and Rocair join our team as our newest solution provider. Through the extended services Ed will be able to offer, the client will receive the benefit of the world's most quantifiable data from Benchmark as well as Ed's proven expertise and guidance," commented Dr. Jon Anton. "We hope that Rocair will become the benchmark for this program."
Under the terms of the agreement, Rocair will have the rights to market and distribute Benchmark Product Services and Software, including the Benchmark Analyzer software.
About BenchmarkPortal BenchmarkPortal, in its sixth year of operation, collects and warehouses the Purdue University database of performance metrics on thousands of contact centers worldwide. The resulting reports, generated with Dr. Jon Anton's proprietary contact center benchmarking methodology, provide information that enable contact center professionals to make intelligent, fact-based management decisions. BenchmarkPortal is the recognized source for best practice standards in all the major industry segments such as banking, consumer electronics, and transportation. www.BenchmarkPortal.com About Rocair Corporation Rocair Corporation is a globally focused consultancy that delivers high quality and timely assistance in establishing and enhancing customer care, as well as operational guidance in international business development. The company was founded and incorporated by Ed Romson, a 20+ year veteran, world traveler and President of Rocair Corporation. The company is headquartered in Redwood City, California, USA. Currently, Rocair uses its broad network of contract resources and partners around the world. www.rocair.com © Copyright Rocair Corporation. All rights reserved. |
|
|
