Various Musings: White papers and other tools you can use.
- Sailing to Support Nirvana
A look at the various issues a startup company faces when establishing basic
Customer Care.
- Customer Care Across Borders I - Location Opportunities
First in a series of explorations for established companies who are considering expanding operations into another country.
- Customer Care Across Borders II - Don't Go It Alone
Part two of the series. Gives examples of companies and organizations that will assist in
overseas expansion.
- ManagerOnline Customer Care Columns
The editors of ManagerOnline have asked Ed Romson to discuss some thoughts regarding customer care with their readers on a monthly basis. These articles are published on-line on Wednesday during the first week of each month. They will also be posted here for your reading pleasure.
- International Service Delivery Plan
(View presentation)
A high level outline of the tasks required to start a venture in a new country. Focused on Customer Care, this outline can also be used as a template for establishing a new Sales or Operations Office.
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White Papers and Other Tools