ManagerOnline Publishes a Regular Customer Care Column "ManagerOnline: Negocios & Tecnología, es el único medio electrónico que le acerca a los principales ejecutivos del país todos los recursos necesarios para trabajar en el mundo actual, en el cual la tecnología actúa como soporte de las decisiones más importantes del management." "ManagerOnline: Business & Technology; is the only electronic journal for Managers in Argentina that covers all the necessary resources for work in the present day, where technology supports of the most important decisions of management." The editors of ManagerOnline have asked Ed Romson to discuss some thoughts regarding customer care with their readers on a monthly basis. These articles are published on line on Wednesday of the first week of each month. They will also be posted here for your reading pleasure. The Articles: 5 November 2003 "When your Customers Return" or " Cuando sus clientes vuelven" 2 October 2003 "A Question of Quality" or " Una cuestión de calidad" 3 September 2003 "Thoughts from India" or " Reflexiones desde la India " 6 August 2003 "Creativity Creates Profit" or "La creatividad genera ganancias" 2 July 2003 "The Power of Your Employees" or "El poder de sus empleados" 4 June 2003 "A conversation between San Francisco and Buenos Aries" or "Una conversación entre San Francisco y Buenos Aires" 7 May 2003 "What Counts?" or ¿Qué es lo que cuenta? 2 April 2003 "Growing Your Customer Service Strategy" "Haciendo crecer su Estrategia de Servicio al Cliente" 5 March 2003 "How Good is Good Enough?" "¿Cuánto es lo suficientemente bueno?" 6 November 2002 "Customers Want to Know their Business is Appreciated" "Los clientes quieren saber que sus negocios son apreciados" 4 December 2002 "Can you hear your customers?" "¿Puede escuchar a sus clientes?" 8 January 2003 "The Hidden Gold in Your Customer Data" "El oro escondido en la información de sus clientes." © Copyright Rocair Corporation. All rights reserved. In This Section Mission Letter from the President White Papers and Other Tools Sailing to Support Nirvana Customer Care Across Borders I Customer Care Across Borders II ManagerOnline Columns International Service Delivery