Ed Romson, Founder and President
 Ed Romson is a sought-after expert in the field of customer care solutions, global customer support programs, and international business development.
Ed is dedicated to the idea that customer care management is the key to a company's success in today's competitive global marketplace. A veteran of almost twenty years, he established Rocair Corporation in 2001 to help multi-national, start-up and evolving companies meet their customer satisfaction and expansion goals through management consulting engagements.
His extensive training and work with leading computer manufacturers, software companies and medical product teams both here in the U.S. and in many countries overseas gives him unique insight into the changing customer support landscape.
Using both a culturally sensitive and systematic approach to each client situation, Ed is able to quickly assess and recommend an individual program to meet short and long tem needs and then if required, manage the transition or implementation process for the client.
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About Ed Romson